FAQ's

Home > FAQ’s

frequently asked question

We get these questions all the time from local families and businesses — here’s what you should know.

How do Hawaiʻi’s local expenses affect my IRS payment plan?

The IRS bases payment plans on your ability to pay after allowable living expenses. They use national and local “standards” for categories like housing, utilities, food, transportation, and out-of-pocket medical. Because Hawaiʻi’s costs are higher, we document your actual necessary expenses to show why a larger allowance (and a lower monthly payment) is appropriate.

What we document for Hawaiʻi clients:

  • Housing & utilities: Lease/mortgage, HOA, electric, water, trash, internet (island rates can exceed IRS local standards).
  • Transportation: Car payment, insurance, fuel/parking; inter-island or work-required travel where applicable.
  • Food & essentials: Receipts showing realistic island pricing.
  • Medical & caregiving: Insurance, prescriptions, kūpuna/childcare, therapy.
  • Business-necessary costs (if self-employed): Payroll, GET/TAT, supplies, commercial rent, insurance.
  • Special circumstances: Commuting distance, multi-generational households, disaster/repair costs, or documented hardship.

Why it matters: Thorough Hawaiʻi-specific proof helps us secure a manageable Installment Agreement (or even Currently Not Collectible) and avoid default.

What we’ll ask you for (quick list):
Recent bank statements (3–6 mo), pay stubs, lease/mortgage, utility bills, insurance statements, medical/copay records, transportation costs, childcare/kūpuna care invoices, and (if self-employed) P&L + tax deposits.

Bottom line: Higher island costs don’t automatically raise your IRS allowance—but with solid documentation, we can often justify more realistic expenses so your plan fits life in Hawaiʻi.

What is an Installment Agreement?

It’s a payment plan that lets you pay your IRS balance over time, based on what you can realistically afford each month. As long as you keep up with your payments and stay current on future taxes, the IRS will stop most collection actions.

It depends on your balance and situation, but most last between 3 and 6 years. We’ll help you find the best fit for your timeline and budget.

The IRS looks at your income, assets, and necessary expenses. We make sure they see your real expenses — like Hawai‘i rent, utilities, and groceries — so your payment is fair and sustainable.

 

If you fall behind, the IRS can default your agreement. We’ll help you stay on track and make adjustments if your situation changes, so you can stay in good standing.

Interest continues until your balance is paid off, but penalties may stop once you’re in an approved agreement and staying current. We’ll help you minimize future costs.

Yes! If your financial situation changes, you may qualify for a settlement through an Offer in Compromise. We’ll keep an eye on your case and help you adjust when the time is right.

What is an Offer in Compromise (OIC)?

An Offer in Compromise is a formal agreement with the IRS that allows you to settle your tax debt for less than the total amount owed — if paying in full would cause financial hardship.

Eligibility depends on your income, expenses, assets, and overall ability to pay. If your financial situation shows that you can’t reasonably afford the full balance, you may qualify. We’ll review your case before you apply to make sure it’s a good fit.

Typically, the IRS takes 6 to 9 months to review an Offer in Compromise, though some cases can take longer depending on complexity and workload. During that time, we handle all communication with the IRS for you.

If your offer isn’t accepted, you may still have other options like an installment agreement or currently not collectible (CNC) status. We’ll help you explore every alternative to reduce or manage your tax debt.

Yes — to maintain the benefits of your Offer in Compromise, you’ll need to stay compliant with all future tax filings and payments for at least five years after acceptance. Kokua Tax can help keep you on track year after year.

What’s the difference between a lien and a levy?

lien is the IRS’s legal claim on your property when you owe taxes — it attaches to your assets like your home or car, but doesn’t mean they’ve taken them yet.
levy, on the other hand, is when the IRS takes action — like garnishing your paycheck or freezing your bank account.
At Kokua Tax, we help stop levies, remove liens, and negotiate directly with the IRS so you can breathe again.

Yes — if left unresolved, the IRS can seize property or garnish wages. But most of the time, they’re open to working with taxpayers who show good faith and take action.

Can the IRS really take my house or garnish my paycheck?
Yes — if left unresolved, the IRS can seize property or garnish wages. But most of the time, they’re open to working with taxpayers who show good faith and take action.
That’s where we come in — we step in fast, communicate with the IRS for you, and protect what’s most important to your ‘ohana.

You’ll usually receive a certified letter from the IRS — something like a Notice of Federal Tax Lien or Final Notice of Intent to Levy. If you’re unsure, we can request your IRS transcripts and confirm your status right away.
Don’t ignore the letters — call us, and we’ll help you handle it pono and professionally.

If your offer isn’t accepted, you may still have other options like an installment agreement or currently not collectible (CNC) status. We’ll help you explore every alternative to reduce or manage your tax debt.

Yes, absolutely. Depending on your situation, we can request a release, withdrawal, or subordination of a lien, or get a levy lifted once you’re in a resolution plan.
The key is taking action early — once the IRS sees you’re working with a licensed tax professional like Kokua Tax, they’re much more willing to cooperate.

It can — a federal tax lien may show up on credit checks or affect loan approvals. But once we get it released or withdrawn, you can start rebuilding.
We’ll guide you through every step to protect your financial future and restore your credit standing pono.

Because Hawai‘i isn’t like anywhere else — our cost of living, our values, and our community are unique. Mainland firms often miss the bigger picture when preparing your case.
At Kokua Tax, we know what it really costs to raise a family here, pay rent, and live pono. We use that understanding to negotiate more realistic resolutions with the IRS — with aloha, honesty, and respect.

Call us right away — seriously. The sooner we act, the more options we have to protect your income and assets.
We’ll review your case, contact the IRS on your behalf, and build a plan that works for you and your ‘ohana.
With Kokua Tax by your side, you’ll never face the IRS alone.

How do Hawaiʻi’s local expenses affect my IRS payment plan?

The IRS bases payment plans on your ability to pay after allowable living expenses. They use national and local “standards” for categories like housing, utilities, food, transportation, and out-of-pocket medical. Because Hawaiʻi’s costs are higher, we document your actual necessary expenses to show why a larger allowance (and a lower monthly payment) is appropriate.

What we document for Hawaiʻi clients:

  • Housing & utilities: Lease/mortgage, HOA, electric, water, trash, internet (island rates can exceed IRS local standards).
  • Transportation: Car payment, insurance, fuel/parking; inter-island or work-required travel where applicable.
  • Food & essentials: Receipts showing realistic island pricing.
  • Medical & caregiving: Insurance, prescriptions, kūpuna/childcare, therapy.
  • Business-necessary costs (if self-employed): Payroll, GET/TAT, supplies, commercial rent, insurance.
  • Special circumstances: Commuting distance, multi-generational households, disaster/repair costs, or documented hardship.

Why it matters: Thorough Hawaiʻi-specific proof helps us secure a manageable Installment Agreement (or even Currently Not Collectible) and avoid default.

What we’ll ask you for (quick list):
Recent bank statements (3–6 mo), pay stubs, lease/mortgage, utility bills, insurance statements, medical/copay records, transportation costs, childcare/kūpuna care invoices, and (if self-employed) P&L + tax deposits.

Bottom line: Higher island costs don’t automatically raise your IRS allowance—but with solid documentation, we can often justify more realistic expenses so your plan fits life in Hawaiʻi.

OFFER IN COMPROMISE

An Offer in Compromise is a formal agreement with the IRS that allows you to settle your tax debt for less than the total amount owed — if paying in full would cause financial hardship.

Eligibility depends on your income, expenses, assets, and overall ability to pay. If your financial situation shows that you can’t reasonably afford the full balance, you may qualify. We’ll review your case before you apply to make sure it’s a good fit.

Typically, the IRS takes 6 to 9 months to review an Offer in Compromise, though some cases can take longer depending on complexity and workload. During that time, we handle all communication with the IRS for you.

If your offer isn’t accepted, you may still have other options like an installment agreement or currently not collectible (CNC) status. We’ll help you explore every alternative to reduce or manage your tax debt.

Yes — to maintain the benefits of your Offer in Compromise, you’ll need to stay compliant with all future tax filings and payments for at least five years after acceptance. Kokua Tax can help keep you on track year after year.

INSTALLMENT AGREEMENTS

What is an Installment Agreement?

It’s a payment plan that lets you pay your IRS balance over time, based on what you can realistically afford each month. As long as you keep up with your payments and stay current on future taxes, the IRS will stop most collection actions.

It depends on your balance and situation, but most last between 3 and 6 years. We’ll help you find the best fit for your timeline and budget.

The IRS looks at your income, assets, and necessary expenses. We make sure they see your real expenses — like Hawai‘i rent, utilities, and groceries — so your payment is fair and sustainable.

 

If you fall behind, the IRS can default your agreement. We’ll help you stay on track and make adjustments if your situation changes, so you can stay in good standing.

Interest continues until your balance is paid off, but penalties may stop once you’re in an approved agreement and staying current. We’ll help you minimize future costs.

Yes! If your financial situation changes, you may qualify for a settlement through an Offer in Compromise. We’ll keep an eye on your case and help you adjust when the time is right.

LIENS & LEVIES

lien is the IRS’s legal claim on your property when you owe taxes — it attaches to your assets like your home or car, but doesn’t mean they’ve taken them yet.
levy, on the other hand, is when the IRS takes action — like garnishing your paycheck or freezing your bank account.
At Kokua Tax, we help stop levies, remove liens, and negotiate directly with the IRS so you can breathe again.

Yes — if left unresolved, the IRS can seize property or garnish wages. But most of the time, they’re open to working with taxpayers who show good faith and take action.

Can the IRS really take my house or garnish my paycheck?
Yes — if left unresolved, the IRS can seize property or garnish wages. But most of the time, they’re open to working with taxpayers who show good faith and take action.
That’s where we come in — we step in fast, communicate with the IRS for you, and protect what’s most important to your ‘ohana.

You’ll usually receive a certified letter from the IRS — something like a Notice of Federal Tax Lien or Final Notice of Intent to Levy. If you’re unsure, we can request your IRS transcripts and confirm your status right away.
Don’t ignore the letters — call us, and we’ll help you handle it pono and professionally.

If your offer isn’t accepted, you may still have other options like an installment agreement or currently not collectible (CNC) status. We’ll help you explore every alternative to reduce or manage your tax debt.

Yes, absolutely. Depending on your situation, we can request a release, withdrawal, or subordination of a lien, or get a levy lifted once you’re in a resolution plan.
The key is taking action early — once the IRS sees you’re working with a licensed tax professional like Kokua Tax, they’re much more willing to cooperate.

It can — a federal tax lien may show up on credit checks or affect loan approvals. But once we get it released or withdrawn, you can start rebuilding.
We’ll guide you through every step to protect your financial future and restore your credit standing pono.

Because Hawai‘i isn’t like anywhere else — our cost of living, our values, and our community are unique. Mainland firms often miss the bigger picture when preparing your case.
At Kokua Tax, we know what it really costs to raise a family here, pay rent, and live pono. We use that understanding to negotiate more realistic resolutions with the IRS — with aloha, honesty, and respect.

Call us right away — seriously. The sooner we act, the more options we have to protect your income and assets.
We’ll review your case, contact the IRS on your behalf, and build a plan that works for you and your ‘ohana.
With Kokua Tax by your side, you’ll never face the IRS alone.

Ready to Find Your Path to Pono?

We know reaching out can be hard. This conversation is 100% confidential and without obligation. We’re here to kokua.